1. Introduction

By using or visiting the website hosted at https://casadobucheiro.pt/ (“Site”) or any of the information, data files, written text, graphics, links, audio files or other sounds, photographs, videos or other images (collectively, “Content”), resources and services, including the newsletter (collectively, including the Content, the “Services”) made available through it, you, as a user or visitor thereof (“User”), agree to and accept (i) these Terms and Conditions (“Terms and Conditions”) and (ii) the privacy and personal data protection policy available in the Privacy Policy.

The Site is owned by CASA DO BUCHEIRO, Lda., NIF 501914099, with registered office at Rua de São Caetano, Nº 87, Quinta do Bucheiro 5060-024 Celeirós Sbr, hereinafter referred to as CASA DO BUCHEIRO

Our website address is: https://casadobucheiro.pt/

You can contact us through the following contacts:

Email: geral@casadobucheiro.pt
Phone: (+351) 914 914 598 (National landline)

Through the Website, CASA DO BUCHEIRO provides the User with access to the Services. The Services, including updates, developments, new tools and/or new web properties, are subject to these Terms.

2. General obligations and responsibilities of the user

CASA DO BUCHEIRO reserves the right to change these Terms and Conditions at any time, by posting the changes online on the Website. It is the User’s sole responsibility to verify and comply with them upon each use. Use of the Website after the changes have been posted constitutes acceptance of the updated Terms and Conditions. If you do not agree with the changes made, or with the Terms and Conditions in general, you must immediately stop using the Website and the Services.

By accessing, using, and downloading materials from the Site, the User agrees, on their own behalf and/or on behalf of the entity they represent, to fully comply with these Terms and Conditions, assuring that they have the authority to act on behalf of the third party they represent, if applicable.

Access to the Services by any means other than through the interface provided by CASA DO BUCHEIRO is expressly prohibited, as is access (or attempted access) to the Site and/or the Services through automated means (including the use of scripts or web crawlers).

The use of the Website for purposes other than those for which it is intended is expressly prohibited, including illegal purposes or any other purposes that may be considered harmful to CASA DO BUCHEIRO’s image in the market. Usurpation, counterfeiting, exploitation of usurped or counterfeit content, illegitimate identification, and unfair competition are criminally punishable.

Users are also prohibited from creating or introducing any types of viruses or programs that damage or contaminate this Site, or from encouraging third parties to do so.

Access to the Site and Age of Majority

Access to the Site is free of charge, except for the cost of connecting through the telecommunications network provided by the access provider contracted by the Customer.

Given that the Site’s content and services include, among other products, alcoholic beverages, access is only permitted to those of legal age, in accordance with the regulations of their state of residence. If you are a minor, please leave this Website immediately.

3. Rights and obligations of CASA DO BUCHEIRO

CASA DO BUCHEIRO reserves the right to (i) modify, add or remove portions of the Terms and Conditions at any time; (ii) modify or terminate the Services for any reason and without prior notice at any time; (iii) remove User Accounts whose content is unlawful, offensive, threatening, defamatory, pornographic, obscene or objectionable or that violates third party intellectual property rights or the Terms and Conditions; (v) modify, replace, refuse access to the Site and Services, suspend or discontinue them, partially or totally. These changes will take effect from the date they are posted on the Site or from the date any communications are sent.

CASA DO BUCHEIRO undertakes to provide technical support to the User with a User Account, which is only available via email.

4. Intellectual property and personality rights

Ownership

All information contained on the Website and Services and all data and information compiled by CASA DO BUCHEIRO associated therewith (such as data files, written text, software, music, audio files or other sounds, photographs, videos or other images) to which you have access as part of the Services or through their use are considered content of CASA DO BUCHEIRO, or of a third party when duly identified. The User is not permitted to modify, rent, lend, borrow, sell, distribute or create a derivative work based on said content (partially or fully), unless expressly authorized in writing to do so by CASA DO BUCHEIRO or by a third party holding the respective intellectual property and personality rights.

You acknowledge and agree that CASA DO BUCHEIRO retains all intellectual property rights (whether such rights are registered or not and wherever in the world such rights may exist) relating to the Services. CASA DO BUCHEIRO retains all rights not expressly granted to you in these Terms and Conditions.

The User also agrees not to remove, hide, or alter any intellectual property rights notices (including copyright and trademark notices) that may be displayed or contained within the Services.

Trademarks and Related Rights

Unless expressly authorized by CASA DO BUCHEIRO to do so, nothing in the Terms and Conditions grants the User the right to use any of CASA DO BUCHEIRO’s registered trademarks, trademarks, service marks, logos, domain names and other distinctive brand features.

Software

CASA DO BUCHEIRO grants the User a personal, worldwide, free, non-transferable, and non-exclusive license to use the shopping interface on the Website as part of the Services provided (“Software”). The sole purpose of this license is to enable the use and enjoyment of the shopping service as provided on the Website, as permitted by the Terms and Conditions.

You are not permitted (nor may you allow any third party) to copy, modify, create a derivative work of, reverse engineer, decompile, or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or provided for by applicable law or unless you have been specifically authorized in writing by CASA DO BUCHEIRO to do so. Unless CASA DO BUCHEIRO has granted you specific written authorization to do so, you may not assign (or sublicense) your rights to use the Software, grant a security interest in your rights to use the Software, or otherwise transfer any part of your rights to use the Software.

5. Exclusion of warranties

To the extent permitted by applicable law, the services are provided “as is” and “as available” and CASA DO BUCHEIRO does not provide any warranty regarding them. In particular, CASA DO BUCHEIRO does not guarantee to the user that (i) the use of the services will meet their needs or expectations; (ii) the use of the services will be uninterrupted, timely, secure, or error-free; (iii) any information obtained from the use of the services is accurate or reliable; and (iv) defects, if any, in the operation or functionality of any software provided as part of the services will be corrected.

No conditions, warranties, or other terms (including any implied terms regarding satisfactory quality, fitness for a particular purpose, or conformity with description) apply to the services, except to the extent they are expressly stated in the Terms and Conditions.

The User’s use of the Site, the Services, as well as any materials downloaded or otherwise obtained through the use of the Services, is at their own exclusive risk. The User is solely responsible for any damages or lost profits caused to the equipment used to access or view the Site, the Services, and the materials available therein.

Nothing in the Terms and Conditions shall affect the rights provided for by applicable legislation to which the User is always entitled as a consumer, if in that capacity he/she intervenes and relates to CASA DO BUCHEIRO, and which, contractually, he/she cannot agree to change or waive.

No recommendation or information, whether oral or written, from CASA DO BUCHEIRO should be construed as constituting a guarantee of any kind, unless expressly provided for in the Terms and Conditions.

To facilitate user accessibility, CASA DO BUCHEIRO may include links to websites owned or operated by third parties. When using links to these third-party websites, the User must review and accept the rules of that website before using it. The User must also accept that CASA DO BUCHEIRO does not control the content of that website and cannot assume any responsibility for the materials created or published by these third-party websites. Furthermore, a link to a website not owned by CASA DO BUCHEIRO does not imply that CASA DO BUCHEIRO endorses the website or the products and services referenced therein.

6. Limitation of liability

To the extent permitted by applicable law, CASA DO BUCHEIRO assumes no liability to the User for any damages resulting from:

(a) any judgment by the user as to the completeness, accuracy or existence of any advertisement or any relationship or transaction carried out with any advertiser, whose advertising is presented in the services or in the CASA DO BUCHEIRO newsletter;

1. b) de quaisquer alterações que a CASA DO BUCHEIRO possa fazer aos serviços ou qualquer cessação permanente ou temporária da prestação dos serviços (ou quaisquer funcionalidades dos serviços);

(c) the deletion, corruption or storage error of any content or other communications data maintained or transmitted by or through the use of the services;

(d) any direct or indirect violation of the Terms and Conditions;

(e) failure to maintain the security and confidentiality of the password or user account details.

CASA DO BUCHEIRO’s liability for compensation for any consequential damages and lost profits related to the website and services, caused by CASA DO BUCHEIRO, its representatives, or assistants, is limited to cases where it acts willfully or grossly negligent. If you disagree, partially or completely, with the website or services, or with the terms and conditions, you only have the right to stop using the website or services, as applicable, and to request the cancellation of your user account.

7. Privacy Policy

The Privacy Policy is available at [https://casadobucheiro.pt//politica-privacidade]. The document contains an explanation of the procedures adopted by CASA DO BUCHEIRO and third parties that provide services through the Site, within the scope of the processing of personal data of its Users and the protection of their privacy, when using the Site and the Services. You agree that CASA DO BUCHEIRO collects and processes your personal data in accordance with the Privacy Policy.

8. General provisions

Prevalence

In the event of a conflict between the Terms and Conditions and other specific provisions or specific terms and conditions existing on the Site related to certain materials, the latter shall prevail.

Exercise of Rights

The failure to exercise or immediate application of rights or provisions by CASA DO BUCHEIRO, provided for in the Terms and Conditions, should not be interpreted as a waiver thereof.

Entirety

The Terms and Conditions constitute the entire agreement between the User and CASA DO BUCHEIRO regarding the use and consultation, by the former, of the Site and the Services, and regulate the use of these (excluding any Services that may be provided by CASA DO BUCHEIRO under a separate written contract), fully replacing any previous agreements established between the User and CASA DO BUCHEIRO in relation to the Site and the Services.

Reduction

The invalidity, declared by a final court or arbitration ruling, of any provision of the Terms and Conditions does not determine the invalidity of the others, CASA DO BUCHEIRO reserving the right, if applicable, to modify the Terms and Conditions accordingly in order to remedy the invalidity.

Notifications/Communications/Complaints

Any notifications and communications from CASA DO BUCHEIRO to the User under the Terms and Conditions must be made preferably to the email address or to the address provided by the User in his/her User Account, without prejudice to the fact that CASA DO BUCHEIRO may use other elements and forms of contact.

Any notifications, communications and complaints from the User must be made, preferably, to the email [geral@casadobucheiro.pt].

Complaints must be submitted within a maximum period of 30 (thirty) days, counting from the date the Client becomes aware of the facts, and will be recorded in CASA DO BUCHEIRO’s information systems, which must decide on the complaint and notify the interested party within a maximum period of 30 (thirty) days, counting from the date of receipt.

9. Applicable law and jurisdiction

The Terms and Conditions, as well as the User’s relationship with CASA DO BUCHEIRO pursuant thereto, are governed by the applicable laws of the Republic of Portugal. The User and CASA DO BUCHEIRO agree to submit to the exclusive jurisdiction of the courts of the district of Lisbon any legal disputes arising from the Terms and Conditions, without prejudice to applicable mandatory legal rules. Notwithstanding the foregoing, CASA DO BUCHEIRO may apply for interim measures (or equivalent types of urgent legal relief) in any jurisdiction.

General purchase conditions

1. Scope

1.1. These general conditions (“General Conditions”) govern and are an integral part of the service provision contract concluded through the website https://casadobucheiro.pt/ (“Website”) between CASA DO BUCHEIRO, Lda., NIF 501914099, with registered office at Rua de São Caetano, Nº 87, Quinta do Bucheiro 5060-024 Celeirós Sbr, hereinafter referred to as CASA DO BUCHEIRO, hereinafter referred to as CASA DO BUCHEIRO and the customer who subscribes to the contract (“Customer”), which has as its object the provision of services for the acquisition of products marketed by CASA DO BUCHEIRO (“Contract”).

1.2. The Contract is concluded upon confirmation of the purchase through the Site, in accordance with these General Conditions, which the Client acknowledges and accepts by ticking the corresponding checkbox in the purchase form. The Client also acknowledges and accepts the Website’s Terms and Conditions and the Privacy Policy.

2. Formalization of purchase

2.1. The procedure for purchasing products through the Website is as follows:

2.1.1. Start the process by clicking “Buy” or “Add” next to each product.

2.1.2. Confirm the product units you wish to purchase. In the shopping cart, the Customer must click “Buy” to enter their personal information and shipping address to receive the order.

2.1.3. The Customer must select one of the payment methods made available by CASA DO BUCHEIRO.

2.1.4. Finally, the Customer must click on “Finalize purchase” and will receive confirmation of acceptance of their order via a message on the screen and email to the address you provided in advance.

2.2. Upon confirmation of the purchase data by the Customer, a code is assigned to the Customer that must be referenced in all contacts with CASA DO BUCHEIRO, acquiring the right to the services contracted with CASA DO BUCHEIRO, under the terms and conditions described in the respective proof of purchase and in the Contract, after payment under the terms of section 6.

2.3. The Customer assumes responsibility for entering, correctly and faithfully, the product delivery data, and CASA DO BUCHEIRO will not be held liable in the event that delivery cannot be made due to inaccuracy or incorrectness of the data.

2.4. The order description is the one contained in the product’s technical description. Any discrepancy between the product purchased by the consumer and the one published on the platform will be the responsibility of CASA DO BUCHEIRO.

2.5. In the case of payment by bank transfer, CASA DO BUCHEIRO cannot guarantee that the price of the product will be maintained for more than 48 hours and that there is sufficient stock.

2.6. CASA DO BUCHEIRO offers its Customers a service for purchasing consumer products, both for individuals and legal entities. CASA DO BUCHEIRO does not authorize the resale of these purchases, nor does it provide documentation for this purpose. The Customer is fully responsible for these actions, and CASA DO BUCHEIRO is exempt from any liability in the event of the resale of these products. If the users are legal entities, consumer legislation will not apply to them and, by way of illustration but not limitation, rights such as the right of withdrawal will not apply to them.

3. Price

3.1. Prices will be indicated in euros.

4. Taxes

Unless explicitly mentioned otherwise, the price of the service or product includes legally due taxes (notably, Value Added Tax), which will be charged by CASA DO BUCHEIRO to the Customer together with the product or service at the legal rate in force, depending on the services contracted.

5. Fees

5.1. Making purchases, making changes to them, and canceling purchases may be subject to fees charged by CASA DO BUCHEIRO to the Customer, calculated based on the type of purchase, the date of purchase (or the respective change or cancellation), and the applicable rate, to be disclosed at the time the Customer makes the purchase. In addition, CASA DO BUCHEIRO may also charge the Customer additional fees for changes to purchases or cancellations, if these are required by CASA DO BUCHEIRO or other service providers.

5.2. Fees are due for each purchase made, in return for CASA DO BUCHEIRO providing online purchasing services to the Customer, and are debited at the time of payment by the Customer.

5.3. Fees owed by the Customer to CASA DO BUCHEIRO within the scope of a purchase are non-refundable if the Customer does not use or enjoy the goods and/or services contracted, as well as for any other reason not attributable to CASA DO BUCHEIRO, except if the Customer cancels the purchase under the terms (including deadline) described in the General Conditions.

6. Payments

6.1. The Customer may pay for purchases made through the payment methods that CASA DO BUCHEIRO makes available on its Website, as mentioned in the purchase process section. In any case, these will always be systems that guarantee secure payment.

6.2. CASA DO BUCHEIRO reserves the right to use third-party electronic payment methods and/or financial institutions to manage payments made by the Customer through the Website, in collaboration with payment method providers.

6.3. CASA DO BUCHEIRO does not have access to the banking data linked to the Customer’s payment methods and does not know or record this data during the payment transaction.

6.4. CASA DO BUCHEIRO reserves the right to reject or cancel, after notifying the Customer, in its sole discretion, orders in which (i) inaccuracies or obvious errors in the product may be found, (ii) inaccuracies or obvious errors in pricing through the Website or (iii) any suspicion of fraud or of false, incomplete or inaccurate important data having been provided by the Customer.

6.5. CASA DO BUCHEIRO reserves the right to request a copy, by fax or email, of the card used for the purchase and the Customer’s identity document, bank statement, national identity document, passport or documentation equivalent to the national identity document, to confirm the veracity of the data provided.

6.6. To pay via bank transfer, the Customer must make a transfer using the information provided in the order confirmation email. This will include the account number to which the transfer should be made, the amount, and the reference number that must be attached to expedite the final order acceptance process. The order will proceed when the full amount is received, and the delivery period notified to the Customer will begin counting from the date the full amount is received in the account. Orders placed via bank transfer are valid for 48 hours. Any payment made after this period may be subject to changes in product availability or prices.

6.7. The Customer expressly authorizes CASA DO BUCHEIRO, in the event of requesting an invoice for the products purchased, to issue the same in electronic format.

6.8. If payment is made through PayPal and a billing agreement has been created with PayPal by checking the “Remember PayPal data” box, and you wish to cancel this agreement, you can do so by accessing your user account, from “My Account”> Edit Profile” or by accessing your PayPal account and canceling the agreement. The Customer declares that, in these cases, their data will be processed by PayPal.

7. Shipping and delivery costs

7.1. Shipping costs for orders placed by the Customer will be borne by the Customer, unless expressly stated otherwise.

7.2. CASA DO BUCHEIRO will indicate the amount of shipping costs during the ordering process; these costs must be approved by the Customer before accepting the order, unless they are included in the price. CASA DO BUCHEIRO will inform the Customer in advance, during the purchasing process, of any additional costs that may be incurred during the contracting process.

7.3. CASA DO BUCHEIRO will inform the Customer of the estimated delivery time for the order during the purchase process. The delivery times indicated in the order are estimates only and refer to business days. CASA DO BUCHEIRO is not responsible for additional delays in relation to the estimated delivery time.

7.4. The Customer is responsible for inspecting the order upon delivery and making any complaints they deem justified, such as product shortages or out-of-stock items. If the Customer fails to notify the carrier at the time of delivery and on the appropriate delivery note of any anomaly regarding the order received (out-of-stock, shortage of merchandise, or incorrect products), CASA DO BUCHEIRO will not be liable for any complaints or costs arising from a subsequent complaint. In the event of any Customer complaint regarding a delivery incident, CASA DO BUCHEIRO may request photographs confirming said complaint.

7.5. CASA DO BUCHEIRO assumes no liability for failure to comply with the obligations described in this clause, due to any action or omission by the logistics operator, without prejudice to any steps that CASA DO BUCHEIRO may freely take to help find the best solution for any incidents that may occur, at the request of the parties. If CASA DO BUCHEIRO takes charge of the logistics management, the Customer will be duly informed in advance.

7.6. Orders will be delivered to the delivery address freely designated by the Customer on the order form, provided that the address is included in the delivery areas listed on the Platform. CASA DO BUCHEIRO will not assume any liability if the product is not delivered due to inaccurate or false information provided by the Customer for this purpose, or if delivery cannot be made due to reasons beyond the control of the shipping company designated for this purpose, such as the absence of the recipient, for example.

7.7. The order will be delivered as soon as possible and always within thirty (30) calendar days from the date of confirmation. Although information about the approximate delivery time is provided at the time of ordering, CASA DO BUCHEIRO reserves the right to change this timeframe, provided that it informs the Customer in advance. The delivery timeframe communicated in the order is for informational purposes only and is not contractual. If the product has not been shipped and/or the total delivery timeframe, from the date of payment, exceeds 30 calendar days, the Customer may cancel the order free of charge and receive a refund.

7.8. Deliveries will be made on weekdays (Monday to Friday) during business hours (9 a.m. to 7 p.m.). Unfortunately, deliveries are not made on weekends, outside business hours, or holidays, regardless of whether the Customer requests these options in their order or in any communication made to CASA DO BUCHEIRO.

8. Withdrawal, right of free resolution and return

8.1. Orders can be canceled at no cost up until the order is ready for shipment to the Customer. If the Customer’s cancellation request arrives after the order is ready, that cancellation request will be considered a return from the Customer.

8.2. The Customer may freely terminate the purchase and sale agreement, without giving reasons, within fourteen (14) calendar days following the date of receipt of the product. The date of proof of delivery of the product will serve as the starting date for the aforementioned fourteen (14) day period.

8.3. To exercise their right of withdrawal, the Customer must notify us by email at geral@casadobucheiro.pt, mentioning, for identification and management purposes, the email address used for the purchase and the order number. CASA DO BUCHEIRO will respond to the Customer, specifying the necessary instructions for exercising the right of withdrawal.

8.4. The Customer will bear the costs and other procedures associated with returning the product, which must be packaged and shipped securely to ensure the returned merchandise arrives in perfect condition. The Customer will be responsible for any damage, injury, or loss suffered by the product during this process.

8.5. CASA DO BUCHEIRO, in the event of free resolution of the order, will refund the total amount of the order, discounting the collection costs, which will be managed as usual by CASA DO BUCHEIRO, through the same payment method used by the Customer to purchase the product, within a maximum period of fourteen (14) calendar days from the verification of the perfect condition of the product sent by the Customer to CASA DO BUCHEIRO.

8.6. CASA DO BUCHEIRO will only accept the return of the product when its use has been limited to simply proving its proper functioning by the Customer, in accordance with current legislation.

8.7. CASA DO BUCHEIRO will not accept the return of any product that has suffered damage attributed to the Customer.

8.8. The product must be returned in its original packaging and in perfect condition, i.e., not damaged or soiled by the Customer. It will be sent to the location indicated by CASA DO BUCHEIRO in the instructions sent to the Customer. Furthermore, the packaging must be complete and fully identified so that the sender can be identified. If the item is not sent in the conditions described in these terms, the value of the item will be reduced, which must always be paid by the Customer.

8.9. Cancellation is not covered by the circumstances set forth in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approved the Consolidated Text of the General Law for the Defense of Consumers and Users. Notwithstanding the foregoing, returns are not permitted for personalized or perishable products; in case of any queries, the Customer may contact CASA DO BUCHEIRO in advance.

8.10. If there is a shipping error or a product defect, CASA DO BUCHEIRO undertakes to exchange the defective product for an identical one, provided it is available. The Customer will bear the return and shipping costs. If the exchange cannot be made, the full amount of the product will be refunded within 14 calendar days. To return the product, please contact us by phone at (+351) 914 914 598 or by email at geral@casadobucheiro.pt.

9. Impossibility of compliance

If, due to circumstances beyond its control, CASA DO BUCHEIRO is unable to fulfill obligations under the Contract, it must immediately notify the Client of this inability. If the inability concerns any essential obligation, the Client may terminate the Contract without penalty or accept a written amendment to the Contract and any price variation. The Client must notify CASA DO BUCHEIRO of its decision within 4 business days of receiving CASA DO BUCHEIRO’s notification. If the Client does not respond, it will be understood that the Client agrees to the amendment.

10. Responsibility

10.1. All products and services sold on the Site comply with Brazilian Law.

10.2. The Website has adequate security levels, but CASA DO BUCHEIRO shall not be liable for any losses suffered by the Customer and/or third parties due to delays, interruptions, errors, and suspensions of communications arising from factors beyond its control, including any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software, or any computer viruses, or resulting from the downloading of infected files or files containing viruses or other properties that may affect the Customer’s equipment through the service. If, for any reason, an error in accessing the Website makes it impossible to provide the service, CASA DO BUCHEIRO shall not be liable for any losses.

10.3. Data and information queries made within the scope of this Service are presumed to have been made by the Client, with CASA DO BUCHEIRO declining any responsibility arising from the abusive or fraudulent use of the information obtained.

10.4. CASA DO BUCHEIRO will not be liable for any losses or damages caused by abusive use of the Service that are not directly attributable to it as a result of willful misconduct or gross negligence.

10.5. CASA DO BUCHEIRO is not responsible for losses or damages arising from non-compliance or defective performance of the Service when this is not directly or indirectly attributable to it as a result of intent or gross negligence, and is not responsible in particular for:

(i) errors, omissions or other inaccuracies relating to the information made available through the Service;

(ii) damages caused by the fault of the Customer or third parties, including violations of intellectual property;

(iii) for non-compliance or defective compliance resulting from compliance with decisions of courts or administrative authorities or

(iv) for non-compliance or defective compliance resulting from the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, external to CASA DO BUCHEIRO and which cannot be controlled by it, such as fires, power outages, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations beyond the control of CASA DO BUCHEIRO which prevent or impair the fulfillment of the obligations assumed.

10.6. CASA DO BUCHEIRO does not guarantee that: the Service will be provided uninterruptedly, securely, error-free, or permanently; the quality of any product, service, information, or other material purchased or obtained through the Service will meet any Customer expectations; any material obtained in any way through the use of the Service is used at the Customer’s own risk, and the Customer is solely responsible for any damage to their computer system and equipment or for any loss of data resulting from such use. No advice or information, whether oral or written, obtained by the Customer from or through the Service will create any warranty not expressly stated in these General Conditions.

10.7. The Customer accepts that CASA DO BUCHEIRO cannot in any way be held liable for any damage, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if previously warned by the User about the possibility of such damages occurring), resulting from: the use or inability to use the Service; the difficulty in obtaining any substitute goods/services; unauthorized access or modification to personal databases.

10.8. The Customer is liable to CASA DO BUCHEIRO under the terms of the law.

11. Personal data

When completing the purchase form, the Customer will be asked to provide certain data that can identify him/her (“Personal Data”), which will be collected and processed in strict compliance with the law and in accordance with the provisions of the Website’s Privacy Policy.

12. Contact

All communications or notifications under the Agreement must be made using the information provided by the Customer through the online form. Any changes to the Customer’s data, as well as any communication or notification sent by the Customer to CASA DO BUCHEIRO, must be sent to the email address geral@casadobucheiro.pt.

13. General provisions

13.1. The General Conditions are only applicable to purchases made through the Website, and are a complement to any specific conditions agreed in writing between the Customer and CASA DO BUCHEIRO in relation to the subject of the Contract or referred to in a specific area of the Website for a given product or service, including the proof of purchase (“Specific Conditions”), which are also an integral part of the Contract.

13.2. The provisions of the Special Conditions prevail, in the event of conflict, over the General Conditions, with any additional written stipulations specially agreed between the Client and CASA DO BUCHEIRO and signed by both, which form part of the Contract, prevailing over both.

13.3. Once the Contract has been signed, it may only be amended in writing, by means of a document signed by the Client and CASA DO BUCHEIRO, which becomes an integral part of the Contract.

13.4. The provisions of these General Conditions may be changed at any time by CASA DO BUCHEIRO for future legal relationships, without prior notice. Therefore, whenever you make a purchase, and even if you use the Website frequently, you should read them in full.

14. Applicable law and jurisdiction

The Contract is governed by the laws of the Republic of Portugal.

For the resolution of any disputes arising from the validity, conclusion, execution, non-compliance, termination or interpretation of the Contract, the Court of the District of Vila Real is exclusively competent, without prejudice to the applicable mandatory legal rules.

15. Alternative Dispute Resolution

In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities:

1. CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
   Tel.: 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
   Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt
3. Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
   Tel.: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Centro de Arbitragem de Conflitos de Consumo de Lisboa
   Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Centro de Informação de Consumo e Arbitragem do Porto
   Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
   Tel.: 253 422 410; E-mail: triave@gmail.com
7. Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
   Tel.: 253 617 604; E-mail: geral@ciab.pt
8. Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
   Morada: Rua Direita, 27 – 1º Andar, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt